Terms & Conditions

Chiriașii is a software platform for landlords, property managers, rental agencies, and tenants in Romania. These Terms are between you and the operator of the Chiriașii service (the “Company”, “we”, “us”). Company name, registered office, and tax identification for invoicing appear on subscription invoices and can be requested via the contact page.

Chiriașii is not a bank, payment institution, or insurer. We are not a party to a lease unless you are an agency concluding contracts through the platform. We do not guarantee that a unit will be let, that rent will be paid, or that a counterparty is creditworthy.

Depending on your role, Chiriașii may let you:

• manage properties, units, tenants, team members, and maintenance;
• publish public listings and collect rent, utilities, and related charges;
• generate occupancy and agency-mandate documents;
• record inventories, deposit claims, and financial reports;
• as a tenant, view your assignment, pay rent, and request maintenance.

Features may change. We may add, limit, or withdraw functions, including for legal, security, or operational reasons.

You must provide accurate details and keep them current, including invoicing data (private person or company). You are responsible for activity under your account and for people you invite (managers, tenants).

Landlords and agencies must have authority to list and manage the properties they add. Agencies listing on behalf of an off-platform landlord must record that landlord’s identity for contracts and invoicing. Tenants must be authorised to occupy the unit they are assigned.

You must be at least 18. If you use Chiriașii for a company, you confirm you can bind that company to these Terms.

Chiriașii subscription fees are paid by the landlord, property manager, or agency that holds the organisation — not by tenants. Current public rates are on the pricing page. At the date of these Terms, monthly unit prices excluding VAT are:

• 1–2 tenants: €2.39 + VAT per tenant / month;
• 3–9 tenants: €2.19 + VAT per tenant / month;
• 10+ tenants: €1.99 + VAT per tenant / month.

Billing cycles are monthly, every 3 months (9% off), or annual (19% off). The unit price is based on the number of occupying tenants. Adding or removing tenants updates the price from the next 1st of the month. Billing starts when you add your first tenant, after any free trial. Volume or custom invoicing is available on request.

Eligible landlord organisations receive 6 months free. The trial covers Chiriașii subscription fees only. It does not cover rent, utilities, agency commissions, security deposits, or payment-processor charges. We may refuse, shorten, or withdraw a trial in case of abuse.

Prices are in euro (EUR). Unless marked otherwise, listed subscription prices exclude VAT. Romanian VAT of 19% is added where applicable. Invoices use the billing profile you provide (B2C or B2B).

Subscription payments are collected through Revolut Pay or another method we enable. You authorise us and our payment partner to charge the selected method. Failed or overdue payments may restrict access until the balance is settled. Chargebacks or unpaid invoices may lead to suspension.

You can change billing cycle in Billing where the product allows. Prepaid unused time is not refunded except where required by law or where we agree in writing.

Rent, utilities, and similar charges are owed by the tenant to the landlord or agency under the occupancy agreement — not to Chiriașii as rent. Chiriașii records amounts, due dates, and payment history, and may start a checkout or show bank-transfer details.

Tenants may pay by Revolut Pay, bank transfer to the IBAN the landlord or agency provided, or another method the organisation enables (including cash recorded by staff). Card checkout is processed by Revolut or another processor, not by Chiriașii storing card numbers.

A payment is applied to the period selected (or the current unpaid period). Paying a future period does not by itself clear an earlier unpaid period. Staff-recorded payments must match money actually received.

Tenants do not pay a Chiriașii subscription. When a tenant pays by card or Revolut Pay, the payment processor may charge a commission or interchange to complete the transfer. Those charges belong to the processor (for example Revolut), not to Chiriașii as a platform fee. They may appear in the checkout total or be deducted from the amount received. Bank transfers may incur the sender’s or recipient’s bank fees.

Processor rates can change according to that provider’s terms. Chiriașii does not mark up those commissions as a separate Chiriașii product fee. By paying through a processor, you also accept that provider’s terms.

If a property is listed by an agency, the agency may set a commission percentage on the listing. That commission is a fee between the agency, the tenant, and (where relevant) the off-platform landlord. It is not a Chiriașii subscription charge.

Unless the parties agree otherwise in writing, agency commission is added once, on the tenant’s first rent payment for that assignment, as a percentage of the monthly charge (rent and billed utilities as configured). Later periods are rent (and utilities) only. The occupancy contract and agency–landlord mandate generated in Chiriașii state the percentage in force at generation.

Listings are published by landlords or agencies. They are responsible for accuracy, photos, availability, location privacy, and the right to advertise the unit. Occupied units may be shown before they are vacant if the organisation chooses “list before free”; until the stated available-from date the unit is not offered for rental.

Chiriașii may hide, refuse, or remove a listing that is unlawful, misleading, or abusive. Browsing listings does not create a lease. Contact details of the owner may stay private until the organisation chooses to communicate.

Documents generated in Chiriașii (occupancy agreements, agency mandates, inventories) are produced from data in the account. They are templates to help the parties. They are not legal advice. You should check that they match the real agreement and any mandatory Romanian tenancy rules.

A generated document is not a substitute for a signed contract until the parties sign it (including qualified electronic signature where used). Uploading a signed copy is your record, not a certification by Chiriașii of authenticity.

A security deposit is not last month’s rent. After move-out, the landlord or agency may file an itemized claim within 7 days, with evidence. The tenant then has 7 days to agree or dispute. Remaining deposit is due back within 30 days of move-out. If no claim is filed in time, the full deposit is treated as returnable. Ordinary wear cannot be deducted.

Chiriașii helps track claims and deadlines. We do not hold deposits in escrow unless we expressly say so in writing. Return of money is between the parties (and their banks).

You must not:

• use the service for fraud, money laundering, or unlawful occupancy;
• upload false listings, fake payments, or infringing or illegal content;
• attempt to access another organisation’s data or break security;
• scrape, overload, or reverse engineer the platform except as allowed by law;
• use Chiriașii to send spam or unlawful marketing.

You grant us a licence to host and display content you upload as needed to operate the service (including public listings you choose to publish). You keep ownership of your content.

We aim for a reliable service but do not warrant uninterrupted or error-free operation. Maintenance, third-party outages (including Revolut, email, maps, or hosting), and events beyond our control may cause delay.

To the extent permitted by Romanian and EU law, we are not liable for lost rent, failed lettings, disputes between landlord and tenant, processor or bank delays, or indirect or consequential loss. Our aggregate liability for a claim relating to the paid subscription is limited to the subscription fees you paid us for the three months before the claim. Nothing in these Terms limits liability for fraud, death or personal injury caused by negligence, or any liability that cannot be limited by law.

You indemnify us against claims arising from your listings, properties, tenants, payments you record, or your breach of these Terms, except to the extent caused by our wilful misconduct.

You may stop using Chiriașii and cancel a subscription in Billing or by contacting us. Cancellation takes effect at the end of the paid (or trial) period unless the product states otherwise. We do not refund unused time except where required by law.

We may suspend or close an account for unpaid subscription fees, illegal use, or material breach. After closure, we may retain records as required by tax, accounting, or anti-fraud law.

If you subscribe as a consumer (B2C) in the EU/EEA, you may have a 14-day right to withdraw from a distance contract. If you ask us to start the service during that period (for example by adding a tenant and paying), you acknowledge the service has begun and the withdrawal right may be lost or reduced to a proportional amount, as allowed by GEO no. 34/2014 and related consumer rules.

Business (B2B) customers are not consumers. To withdraw where you still have the right, use the contact page within 14 days of concluding the contract.

We may update these Terms. The current version is published on this page with the effective date. Material changes will be notified in the product or by email where we have an address. Continued use after the effective date is acceptance of the update, if that is allowed for your type of contract; otherwise we will ask for consent where the law requires it.

These Terms are governed by Romanian law. EU consumers keep mandatory protections of their country of residence. Courts of Romania have jurisdiction, without prejudice to a consumer’s right to sue in their home courts. You may also use the EU Online Dispute Resolution platform where it applies: ec.europa.eu/consumers/odr.

Personal data is processed as needed to run the service, invoices, and communications. Details will be provided in a privacy notice when published; until then, questions go through the contact page.

Questions about these Terms, billing, or a complaint: Contact us. For public listings and product information see Pricing and the homepage.